Samples
At Henry & Gray, we are committed to ensuring that our products meet your highest expectations. To help you make the best decision, we encourage you to request samples of our products.
Requesting Samples
- Ease of Request: Simply select the samples you are interested in from our product range and proceed to checkout.
- Upfront Payment: The cost of the samples will be charged upfront at the time of your request. This ensures a smooth and efficient process.
Returning Samples
- 14-Day Return Period: If you find that the samples do not meet your expectations, you can return them within 14 days from the date of receipt for a full refund.
- Customer Responsibility: It is your responsibility to arrange the return of the samples via a reliable courier service. Please ensure that the samples are returned in their original condition and packaging to qualify for the refund.
- Return Address: Level 2, 66 Surrey Crescent, Grey Lynn, Auckland 1021
Refund Process
- Prompt Processing: Once we receive the returned samples, we will process your refund promptly.
- Refund Method: The refund will be credited back to your original method of payment within 7-10 business days.
- Conditions: Please note that the samples must be in their original, unused condition to qualify for a refund. Any samples returned damaged or used may not be eligible for a refund.
We are here to assist you at every step of the process. Should you have any questions or need further assistance regarding sample requests and returns, please do not hesitate to contact us here or email us at info@henryandgray.co.nz
We believe that this policy provides you with the flexibility to try our products with confidence. Thank you for considering our samples. We look forward to serving you and ensuring your complete satisfaction with our products.